May 17, 2017
11:00 AM to 1:00 PM
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The Scott Resort & Spa
4925 N. Scottsdale Road
Scottsdale, AZ 85251


Based on recent survey results from GoldSpring Consulting, learn more about the top current hot topics and trends, and how they will impact your program in 2017 and beyond. 

Enjoy expert advice from partner Colleen Black and the GoldSpring team, and discuss strategies to capitalize on these trends by successfully incorporating them into your program, such as:

1. Prioritizing the traveler experience (including travel utility apps and gaps in traveler expectations vs. supplier capabilities
2. Managing direct sales by airlines/hotels
3. Integration of sharing economy products
4. Capturing bookings outside of the TMC platform
5. Industry consolidation and corporate consolidations/mergers
6. Multi-generational mix of employees and travel program impact
7. Hotel negotiations in a challenging environment
8. Duty of care concerns (regional instability, terrorism, disease, etc.
9. Continuing globalization trends
10.Virtual card issues and potential solutions

Please complete the Chapter Travel Trends prior to the meeting Survey:

Please join us for this very informative luncheon!

 Presented by...

Colleen Black
Partner, GoldSpring Consulting

Colleen Black, partner at GoldSpring Consulting, an independent travel management consultancy, has been with the company since 2014.

Colleen is responsible for business development and the category of corporate payment systems for GoldSpring. She is also a frequent moderator and speaker at industry events and serves as the president of the GBTA – Kansas City Chapter.

Colleen has enjoyed over thirty years in the travel industry. Prior to joining GoldSpring, she served several organizations in the travel industry in different areas, including roles with AirPlus International, Carlson Wagonlit, and BCD Travel, among others.

About GoldSpring Consulting

GoldSpring Consulting provides consultancy services to support all aspects of corporate travel programs, including software solutions to analyze and benchmark programs. GoldSpring’s industry-leading team of experts brings over 100 years of experience and creates custom solutions for their clients’ travel programs. For more information about GoldSpring Consulting and its services, please visit the company website at

Recent Articles by Colleen Black


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