May 15, 2019
11:00 AM - 1:00 PM
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Phoenix Marriott Resort Tempe at the Buttes
2000 West Westcourt Way
Tempe, AZ 85282



Redefining Trip Success: Prioritizing Business Outcomes

For much of its history, travel management has largely measured success by two core components: Cost savings and policy compliance. Recent research shows it is time for a new model.

While many of today's managed travel programs focus on squeezing as much value out of these historic KPIs as possible, the returns are likely to increasingly marginal in the future as programs mature and the industry evolves. By taking a new approach that measures success against the true reason for putting employees on the road –achieving a positive business outcome – travel managers will ensure more successful trips, increase road warrior retention and help deliver top-line value back to the organization.

This session will feature in-depth research examining the concept of traveler friction and its impact on an organization's most valuable travelers: road warriors. It will also leverage additional research to help travel managers benchmark their current air travel policy and show how to make that policy more effective and orient it towards driving positive business outcomes.

Presented by:

Peter Kane
Senior Manager, Marketing Programs
Airlines Reporting Corporation (ARC)

Peter Kane is senior manager, marketing programs at the Airlines Reporting Corporation (ARC). In his current role, Peter is responsible for overseeing corporate and brand marketing strategy, and marketing operations. He has more than 12 years’ marketing and communications experience in both in-house and agency environments, with nearly 10 years’ experience in the global travel industry. His previous roles include North America marketing and communications manager for AirPlus International and global marketing and operations manager for the Association of Corporate Travel Executives (ACTE). He has additionally worked with some of the world’s leading technology and cybersecurity brands including Amazon Web Services (AWS), Dell Software, HP Enterprise Security Products and Xceedium, Inc. (now part of CA Technologies).

He currently lives in Portland, OR, where he and his wife enjoy spending time with their three cats and two dogs, including one very large Great Pyrenees who enjoys accompanying them on hikes in the Oregon wilderness.





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$45.00 Member Registration
$55.00 after 5:00 pm May 13
$40.00 Earlybird rate before May 8

$0.00 Pre-paid Member

$55.00 Non-Member/Guest
$65.00 after 5:00 pm May 13

$5.00 6 Opportunity Tickets for $5.00

$10.00 12 Opportunity Drawing Tickets for $10.00

$20.00 24 Opportunity Drawing Tickets for $20.00